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Dated: October 4th,
2011 Starting with Mr. Herman K I received an order for one bottle of my Industrial Strength Natural Air Freshener. After sending an e-mail to paypal asking why no money was received in my account, they stated that �we can find no transaction of this occurring�. Thinking it was a spoof e-mail, I dismissed it. Than again on August 24th, I received another e-mail from paypal stating �1 two oz bottle of Scott�s Hawaiian Multipurpose First Aid Liquid�. Once again I contacted paypal about this transaction, and they gave me the same reply. �No transaction of this occurred�. Anyway, Ms. Claudian Y. started calling me by phone about this transaction. I thought �hmmm, if this was a spoof e-mail order, surely the person would not confront the issue�. So I asked her to contact paypal, and once again, paypal said it was a �clerical error�. Than Ms. Charlene M contacted me about 1 Gallon of Scott�s Hawaiian 4 in 1 Multipurpose Spray. She was told by paypal that my account was �unverified�. If this is true, how come I have been receiving hundreds of dollars in transactions over the past year through this account. What has happened is sometime during July, my paypal account stopped receiving funds from my customers. By October I finally removed all paypal buttons from my account and replaced them with Google checkout buttons. I suspect that somewhere in paypals system, the code has been hacked, re-directing the funds into another bank account. Shame I had to figure this out, and not paypal. Paypal refuses to investigate my customers missing funds, and in part, has hurt the reputation of my business. But most of all the major disservice paypal has done was to loose trust in their customers. Trust that for many years worked for my business, has now had to be removed due to their failure to investigate this theft . In doing so, I hereby find it no surprise that the current Occupy Wall Street Campaign that is so far (as of October 4th) starting to spread to cities across the U.S.A. comes as no surprise as a corporation as large as Paypal has been a total failure to address this issue over the past 4 months. This is just one example that the corporate system is clearly serving the needs of its customers and not maintaining fair business practice across its spectrum of operations. Transactions and amounts are below (last names withheld for personal privacy reasons): Herman K____ - Jul 13, 2011 19:19:17 -
One 8oz bottle of Mightyz Industrial Strength Natural Air Claudian y Aug 24, 2011 03:52:49
PDT - One 2oz Bottle of Hawaiian Multipurpose First Aid
Liquid Charlene ___ - Oct 1, 2011 16:03:41 - One
Gallon of Scott's Hawaiian 4 in 1 Multipupose Spray Total Outstanding Charges: $111.00 has been stolen from my customers and has not been deposited into my account so I can ship their items. Clearly this money is going somewhere, but yet, Paypal refuses to investigate this matter. I did the right thing, I contacted paypal, my customers and in the end �fired� paypal from my website, and most of all am informing all future customers by publishing this incident for all future customers of mine to read and judge for themselves paypals irresponsibility.... I'm one for giving business their freedom, however when you get so big, and start ignoring misuse of trust such as this, surely some sort of oversight is necessary. Paypal boasts 91 million customers. All this power with no independant commission overseeing such a large number of daily transactions? or investigating disuptes? What has happend here? Scott Rauvers. Owner of Mightyz
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